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Then, click on the green + New button and then on the Meraki icon.

Scroll down to Dashboard API access and check "Enable access to the Cisco Meraki Dashboard API".Ensure your user is an Admin in the organization.Open the Meraki Org List and select the organization you would like to include in your sync.

Note: You cannot have more than two API keys at one time.įor each Meraki organization you would like to sync with IT Glue: In the account information screen, scroll down to API Access and select Generate new API key.At the top-right of the screen, click on My Profile.Sign in to your Meraki Dashboard using your Meraki MSP portal.When generating the API key, you should use the Meraki user with access to Meraki's MSP portal. To grant access to RMM data for all organizations, refer to Step 7 of our Adding and removing users KB article.īefore enabling a sync with Meraki, you will need to generate an API key. A Manager role will only be able to see RMM matched/unmatched data for organizations that they have explicit access to.If you're integrating with a PSA and an RMM, you will want to first sync your RMM to your PSA and your PSA to IT Glue to make sure that the required data is available for matching.Manager or Administrator level access to IT Glue.

We strongly recommend that you remove API access for these clients to ensure that your integration is successful. Please note that unpaid and inactive clients who have API access to Meraki may cause the IT Glue integration to break.